Returns & Refunds Policy
Last Updated: November 2025
At O2 For U, we supply medical gases, compressed gas equipment, and select durable medical equipment (DME) to healthcare, commercial, and industrial customers. Due to the nature of these products and strict safety and compliance requirements, all returns are subject to the terms outlined below.
Return Window (DME Items Only)
Eligible DME items may be returned within 30 days of the original purchase date.
No returns, refunds, or exchanges are accepted after 30 days, without exception.
Compressed Gas, Cylinders & Gas Equipment – Final Sale
For safety, compliance, and regulatory reasons, the following items are non-returnable and non-refundable once delivered, regardless of condition:
Medical, industrial, or commercial gas cylinders of any size
Regulators, valves, manifolds, gauges, hoses, fittings, and gas-handling equipment
Cylinder accessories including caps, carts, stands, or protective devices
Any item that has been pressurized, filled, partially filled, connected, installed, tested, or placed into service
Any product associated with oxygen, nitrous oxide, carbon dioxide, nitrogen, medical air, or compressed gas N.O.S.
These items cannot be restocked, re-certified, or resold once they leave our control and are therefore final sale, even if they appear unused or unopened.
Leased & Exchange Cylinders
Cylinders provided under lease, rental, or exchange programs remain the property of O2 For U and are not sold items. As such, they are not eligible for return or refund and must be handled in accordance with the applicable service agreement.
DME Return Eligibility
To qualify for a DME return, all of the following conditions must be met:
Item must be unused, unopened, and in new condition
Item must be returned in original packaging with all manuals, accessories, and components
Proof of purchase is required
Items must not be sent to the manufacturer; all returns must be processed through O2 For U
Any item showing signs of use, wear, odor, assembly, installation, testing, or patient contact will be denied and returned at the customer’s expense.
Non-Returnable & Non-Refundable Items
In addition to compressed gas items, the following are non-returnable and non-refundable:
Any opened, used, or unsealed product
Cannulas, masks, tubing, filters, humidifiers, and all single-patient-use items
Mattresses, cushions, foam products, pillows, or other soft goods once removed from sealed packaging
Special-order, custom-built, or made-to-order items
Items marked “non-returnable” at purchase
Clearance, discounted, or sale items
Gift cards
Any item O2 For U determines cannot be safely reintroduced into inventory due to compliance or safety concerns
Restocking Fees (Approved DME Returns Only)
Approved DME returns are subject to mandatory restocking fees:
25% restocking fee for small items
35% restocking fee for large equipment
Restocking fees are deducted from the approved refund amount.
Partial Refunds
Partial refunds may be issued at O2 For U’s sole discretion for items that:
Are returned with missing parts or accessories
Are not in original condition
Are received outside the return window but still meet safety standards
Refund Process
Once a return is received and inspected:
Customers will be notified of approval or denial
Approved refunds are issued only to the original payment method
Financial institutions may require additional time to post funds
Damaged or Incorrect Items
O2 For U only replaces items that:
Arrive with manufacturer defects, or
Were incorrectly shipped by O2 For U
Damage that occurs during shipping is the responsibility of the carrier. Customers must file claims directly with the shipping carrier.
If an item arrives damaged:
Do not discard packaging
Contact the carrier immediately
Provide required documentation and photos
Once an order is handed to the carrier, O2 For U is not responsible for shipping-related damage.
Shipping Your Return
All authorized returns must be shipped to:
O2 For U
8281 S. 89th W. Ave., Suite A
Tulsa, OK 74131
Customers are responsible for all return shipping costs
Original shipping fees are non-refundable
Return shipping costs may be deducted from approved refunds
Trackable and insured shipping is strongly recommended for high-value items
O2 For U is not responsible for lost or damaged return shipments.
Need Assistance?
For questions regarding returns, eligibility, or exchanges:
Email: Returns@O2ForU.com
Phone: (918) 902-0015